Shipping policy

We currently offer free standard shipping within Canada. Below you’ll find important details about order processing times, delivery estimates, and tracking information.

Shipping Methods and Timelines:

We offer standard shipping within Canada for delivery.

Orders are typically processed within 1-3 business days.

Once your order is processed, you will receive a confirmation email with tracking information.

Delivery times vary depending on your location and selected shipping method.

Shipping Costs:

Shipping is free for all orders within Canada.

International Shipping:

We currently do not offer international shipping.

We are working to expand our service area and appreciate your understanding. 

Delivery Delays:

While we strive to deliver your order in a timely manner, please understand that delivery delays may occur due to unforeseen circumstances such as weather conditions or carrier issues.

If you experience any delays with your order, please contact us, and we will assist you accordingly.

Order Tracking:

You can track the status of your order using the tracking information provided in your confirmation email.

If you have any questions or concerns about your order's status, please don't hesitate to contact our customer support team.

Shipping Restrictions:

We are unable to ship to P.O. boxes or APO/FPO addresses.

Some items may have shipping restrictions due to size, weight, or destination. Please refer to the product page for more information.

Returns and Exchanges:

For information about returns and exchanges, please refer to our Refund Policy.

Contact Us:

If you have any further questions or need assistance, please don't hesitate to contact our customer support team at info@petfinityshop.com.